Call
Centre - in collaboration with Anab jain.
Context
This brief was set in collaboration with Orange and included an inspirational visit
to their call centre in Newcastle. The call centre is best known
as a place where telephony activities are centralised, where the
emphasis is on handling large volumes of telephone based transactions,
perhaps or telesales services, queries or complaints.
Aims
The aim is to explore this complex design space; to create designs
proposals in response to the environment, the people who work there,
the products and services they use and their interactions.
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